Jessica Rael joined Pinnacol Assurance in 2015 as a Business Services Representative helping insurance operations teams manage administrative tasks for both claims and underwriting. Since then she has held positions as a Business Services Lead and Product Owner. Most recently as Marketing Operations Manager, Jessica assists the marketing team to combine technology with their marketing efforts to ensure success. She also oversees the Voice of the Customer program and works to develop high quality and actionable insights from customer feedback. At Pinnacol, this VoC work influences everything from marketing to operations and X to Y. Jessica is pursuing a marketing degree from Colorado State University – Global. In her free time Jessica watches too many movies and hangs out with her dogs, Tank and Lucy.