Jeni Shaw brings more than 19 years of experience in proactive claims management to her role as Claims Director at Pinnacol Assurance. She leads a high-performance team of claim experts and is responsible for developing, communicating, and implementing Pinnacol’s claims strategy, ensuring consistency and best-in-class customer experience. She ensures claims handling activities and decisions are consistent with business standards and prides herself on leading by example. Known for her approach of viewing change as an opportunity, Shaw develops and implements industry-leading claims practices based upon continuous learning and improvement. Shaw’s passion for recognizing talent and developing others has helped to build the incredible team of claims professionals at Pinnacol, who continuously set new records for customer satisfaction. Her expertise is often called on for assistance with strategically managing and establishing financial outcome goals on complex claims. She is praised for her leadership and ability to help others navigate tough situations. Her drive for excellence in compassionate and conscientious claims management comes through in all of her work.